Privacy Policy

1. Introduction

Welcome to Saleslife.ai ("Company," "we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our sales intelligence platform and related services (collectively, the "Services").

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Services.

2. Information We Collect

2.1 Information You Provide to Us

• Account Information: When you create an account, we collect your name, email address, company name, job title, and password.
• Profile Information: You may provide additional information such as phone number, business address, and profile photo.
• Communication Data: When you contact us for support or inquiries, we collect the content of your messages and any attachments.
• Payment Information: If you make a purchase, our third-party payment processors collect payment card information and billing details.

2.2 Information Collected Automatically

• Usage Data: We collect information about your interactions with our Services, including features used, pages viewed, and actions taken.
• Device Information: We collect information about the device you use to access our Services, including IP address, browser type, operating system, and device identifiers.
• Location Data: We may collect general location information based on your IP address.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information and improve our Services.

2.3 Information from Third Parties

• CRM Integration Data: When you integrate your CRM (such as Salesforce or HubSpot) with our Services, we collect data from these systems as authorized by you.
• Business Intelligence Data: We collect publicly available business information and data from third-party data providers to enhance our sales intelligence features.
• Social Media Data: If you connect your LinkedIn or other social media accounts, we may collect information from those platforms in accordance with their terms of service.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Maintain Services: To operate, maintain, and improve our sales intelligence platform and deliver the features you request.
• Account Management: To create and manage your account, authenticate your identity, and provide customer support.
• Personalization: To customize your experience and provide personalized recommendations and insights.
• Communication: To send you technical notices, updates, security alerts, and support messages.
• Analytics and Improvement: To analyze usage patterns, understand user preferences, and improve our Services.
• Marketing: With your consent, to send you promotional materials, newsletters, and information about new features.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
• Security: To detect, prevent, and address fraud, security issues, and technical problems.

4. How We Share Your Information

We may share your information in the following circumstances:

• With Your Consent: We may share your information when you give us explicit permission to do so.
• Service Providers: We share information with third-party vendors who perform services on our behalf, such as hosting, analytics, payment processing, and customer support.
• Business Transfers: In connection with a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or government request.
• Protection of Rights: We may share information to protect the rights, property, and safety of Saleslife.ai, our users, and the public.
• Within Your Organization: If you use our Services as part of an organization, we may share your information with your organization's administrators and other authorized users.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data security and privacy practices
• SOC 2 Type II compliance
• ISO 27001 certification
• GDPR and CCPA compliance

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When your account is terminated, we will delete or anonymize your information within a reasonable timeframe, unless we are required to retain it for legal or legitimate business purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Data Portability: Request a copy of your information in a structured, machine-readable format.
• Opt-Out: Opt out of receiving marketing communications from us.
• Restriction: Request restriction of processing of your information in certain circumstances.
• Objection: Object to processing of your information for certain purposes.

To exercise these rights, please contact us at privacy@saleslife.ai. We will respond to your request within the timeframe required by applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information and improve our Services. You can control cookies through your browser settings and other tools. However, disabling cookies may limit your ability to use certain features of our Services.

Types of cookies we use:

• Essential Cookies: Necessary for the operation of our Services.
• Analytics Cookies: Help us understand how users interact with our Services.
• Functional Cookies: Enable personalized features and preferences.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

9. International Data Transfers

Our Services are operated in the United States. If you are located outside the United States, please be aware that information we collect will be transferred to, processed, and stored in the United States. By using our Services, you consent to the transfer of your information to the United States and other countries where we operate.

10. Children's Privacy

Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

11. Third-Party Links

Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us at privacy@saleslife.ai.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on our website and updating the "Effective Date" at the top of this policy. Your continued use of our Services after such changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: